Last updated: 29 October 2026
This policy explains what personal information we collect when you use PogoSpoofing.com or buy from us, why we collect it, who we share it with, how long we keep it and the rights you have. We keep it short and in plain English. If anything is unclear, email us at sa***@**********ng.com.
1. Who we are
PogoSpoofing.com is run by a sole trader based in the United Kingdom, trading as PogoSpoofing. We are the “controller” of the personal information described in this policy, which means we decide how and why it is used. We are responsible for it under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Contact: sa***@**********ng.com or our contact page.
2. What we collect
- When you place an order: your name, delivery and billing address, email address, phone number (optional), the items you buy, order notes and any setup preferences you send us.
- Payment details: card, Apple Pay, Google Pay, PayPal, Klarna and Clearpay payments are handled directly by those payment providers. We never see or store your full card number. We receive confirmation of payment, the last four digits of a card and the payment method used.
- When you contact us: your name, email address and the content of your message.
- If you sign up to our newsletter: your email address.
- If you opt in to a review invitation at checkout: your email address and order details so we can ask for a review after your phone arrives.
- When you use the website: technical information such as your IP address, browser and device type, the pages you visit, and how you arrived at our site (for example a search engine, an advert or another website).
- If you create an account: your login details and order history.
We do not knowingly collect information from anyone under 18. Our phones are sold to adults only.
3. How we use it and our legal basis
| What we use it for | Legal basis |
|---|---|
| Taking payment, preparing, testing and delivering your phone, and providing setup help and aftercare | Contract: we need it to carry out your order |
| Handling returns, refunds and warranty or faulty-item claims | Contract and legal obligation (Consumer Rights Act 2015) |
| Keeping order, invoice and accounting records | Legal obligation (HMRC record-keeping) |
| Answering messages sent through our contact form or by email | Legitimate interests: responding to your enquiry |
| Preventing fraud, spam and attacks on the website | Legitimate interests: keeping the shop and our customers safe |
| Understanding how visitors use the website and where our customers come from (Google Analytics, Jetpack Stats and order source) | Legitimate interests: statistics used only to improve the website. You can opt out at any time (see section 7) |
| Sending our newsletter | Consent: you can unsubscribe at any time |
| Emailing you an invitation to review your order | Consent: only if you tick the box at checkout |
4. Who we share it with
We only share what each provider needs to do its job, and we never sell your personal information.
- Payment providers: WooPayments (powered by Stripe), PayPal, Klarna and Clearpay, to take payment and prevent fraud. Each acts under its own privacy policy for the payment it processes.
- Royal Mail: your name, address and, where needed, email or phone number, to deliver your order and send tracking updates.
- Hostinger: our website hosting provider, which stores the website and its data.
- Automattic (WooCommerce and Jetpack): to run the shop, keep the site secure, back it up and produce visitor statistics.
- Google: to produce visitor statistics (Google Analytics) and to show our phones in free Google Shopping listings (Google Merchant Center). We do not use Google advertising or remarketing.
- CleanTalk: to check form submissions for spam.
- Professional advisers and authorities: such as an accountant, HMRC, or the police where the law requires us to.
5. Transfers outside the UK
Some of these providers (for example Stripe, PayPal, Google and Automattic) may process information in the United States or elsewhere outside the UK. Where they do, the transfer is protected by UK adequacy regulations (including the UK–US Data Bridge where the provider is certified) or by approved contract terms such as the UK International Data Transfer Addendum.
6. How long we keep it
- Orders, invoices and payment records: 6 years from the end of the tax year of the sale, as required for tax purposes.
- Contact form messages and emails: up to 24 months after our last contact, unless they relate to an order.
- Newsletter sign-ups: until you unsubscribe.
- Customer accounts: until you ask us to delete the account (order records are still kept for the period above).
- Website statistics and advertising data: for the retention period set by the provider, after which it is deleted or anonymised.
7. Cookies
Cookies are small files stored on your device. We use:
- Essential cookies to run the shop: your basket, checkout, login and security. These cannot be switched off because the site will not work without them.
- Payment cookies set by our payment providers to process payments securely and prevent fraud.
- Statistics cookies (Google Analytics and Jetpack Stats) and order source cookies (WooCommerce order attribution) to understand, in aggregate, how visitors use the site and where our customers come from. They are used only to improve the website, never for advertising.
You can block or delete cookies in your browser settings at any time. Blocking essential cookies will stop the basket and checkout from working. To opt out of Google Analytics on every website, you can install the Google Analytics opt-out browser add-on. We do not use advertising or remarketing cookies.
8. Keeping it secure
The website uses an encrypted (HTTPS) connection, card payments are processed by PCI-compliant payment providers, and access to order information is limited to us. No system is perfectly secure, but we take reasonable steps to protect your information and will tell you and the Information Commissioner’s Office (ICO) where the law requires us to if something goes wrong.
9. Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information (we may need to keep order records for legal reasons)
- ask us to restrict or stop using your information, or object to how we use it
- ask for your information in a portable format
- withdraw your consent at any time, for example by unsubscribing from emails
To use any of these rights, email sa***@**********ng.com. We will reply within one month. There is normally no charge.
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time, for example if we start using a new service. The latest version will always be on this page, with the date it was last updated at the top.
